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How We Handle Your Account & Data

When you open an account with us, your information is protected by clear terms covering how we store your data, handle withdrawals, and keep your account secure.

Account SecurityData ProtectionPayment Verification24/7 Support Access
slot royal How We Handle Your Account & Data
GET IN TOUCH

How to Reach Our Legal & Support Team

Team online

Live Chat

Open the chat widget in the bottom right of your lobby—available 24/7 to answer policy questions, walk you through account verification steps, or help you request data access.

Email Support

Send formal requests—data subject access, account closure, payment disputes—to our support email. We respond within 48 hours with documentation and next steps.

Account Settings

Inside your account, go to Settings > Legal & Data to view your stored information, download your transaction history, or submit a formal access request in writing.

HOW WE PROTECT YOU

Security, Data & Account Control

Data Encryption

Your deposits, withdrawals, personal details and login credentials are encrypted end-to-end. We use industry-standard SSL certificates and never store payment card data on our servers.

Account Verification

Before your first withdrawal, we verify your identity and payment method via a secure process—you'll upload ID and confirm your DANA, OVO, GoPay or QRIS details in your account dashboard.

Withdrawal Security

Payouts are processed through the same payment rail you deposited from, so your funds return directly to your verified wallet or bank account within 24 hours.

Data Retention

We keep your account records for seven years as required by Indonesian financial regulations, then securely delete your data. You can request a copy of your records at any time.

Cookies & Tracking

We use session cookies to remember your login and game preferences; no third-party tracking without your consent. You can disable non-essential cookies in your browser settings.

Legal Changes

If we update these terms, we'll email you 30 days in advance. You can review changes in Settings > Legal, and contact support if you have concerns before the update takes effect.

Legal & Account Policies

Head to Settings > Account > Close Account and follow the steps. We'll verify your identity, process any pending payouts, and permanently delete your account data within 30 days. Any funds in your wallet are paid out first.

Open your account, go to Settings > Legal & Data, and click 'Request My Data'. We compile your records—deposits, withdrawals, game history, identity verification—and email you a secure file within seven business days.

Yes. Contact support within 60 days of the transaction with details and screenshots. We investigate with your payment provider (DANA, OVO, GoPay or QRIS), confirm the payment trail, and reverse the charge if it was an error.

No. We never store card numbers, PINs or sensitive banking details. Only your wallet address (for DANA, OVO, GoPay, QRIS) is saved, and it's encrypted. Payments are processed via secure third-party gateways.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. You'll need to verify your identity and may be asked to confirm your withdrawal address before regaining access.

Before your first withdrawal, upload a photo ID (KTP or passport) and confirm your deposit method. Our team reviews these in under 24 hours. You'll receive an email confirming verification, then you can withdraw immediately.

Visit our Legal page footer for the complete terms, privacy policy and cookies notice. You can also request a printed copy by email. All documents are written in English and explain your rights, our obligations and dispute procedures.